Terms & Conditions

1. Ownership of WLROD  Roots of denim online store wlrod.com/onlineSHOP

Winning Line  – Comércio Téxtil, Lda.  (henceforth designated as “WLROD – Roots of Denim”) with registered office at Rua José Carvalho, nº 671, Calendário, 4760-353 – V.N. Famalicão, Portugal, corporate number PT 510 194 443, entered at the Commercial Register’s Office in V. N. Famalicão, no. 510 194 443, is the legal owner of the official website of the WLROD – Roots of Denim brand with the domain name at www.wlrod.com.

2. Contact information and Customer Support

For more information or queries, you can contact us at WLROD – Roots of Denim (“Winning line, Lda.”) to Rua José Carvalho, nº 671, Calendário, 4760-353 – V.N. Famalicão, Portugal or  via email to  onlineSHOP@wlrod.com.

3. Aim and scope of application

3.1. These General Sale Terms and Conditions exclusively regulate purchases and sales from the WLROD – Roots of Denim online store, between the “Final Consumer” in the capacity of purchaser and “Winning Line, Lda.” as retailer, and is applied to all www.wlrod.com website visitors, as well as to any transaction of a commercial nature undertaken using this virtual online store.

3.2. Browsing on and purchasing any product on www.wlrod.com implies the acceptance of the present general conditions.

3.3. Winning Line  – Comércio Téxtil, Lda.  sells all products from the WLROD – Roots of Denim collection and shall be responsible for the online sale www.wlrod.com of items from the aforementioned brand.

3.4. “Winning Line, Lda.” reserves the right to alter these conditions of use and hire without prior notice, and to modify at any time the information and commercial offer of its products, prices, promotions, commercial conditions and services. Any alteration will always be published on the www.wlrod.com website.

4. Information about contents of the WLROD – Roots of Denim online store

4.1.The website www.wlrod.com is for private use only so that the reproduction, transfer, distribution or storing without prior written consent of WLROD – Roots of Denim online store contents  for any use other than purely personal, is prohibited.

4.2. The insertion of our website links for commercial purposes or without prior consent of WLROD – Roots of Denim (“Winning line, Lda.”) is strictly forbidden, as is the use of the domain www.wlrod.com for abusive purposes without prior consent. Such use will be liable to legal redress by WLROD – Roots of Denim (“Winning line, Lda.”).

4.3. In the event of finding links on other sites which redirect to www.wlrod.com or references to the WLROD – Roots of Denim online store, we hereby declare that “Winning Line, Lda.” has no responsibility for such links or pages, nor for the content contained therein.

5. Sales Policy

5.1. Photographs on the website are merely illustrative, so we recommend that you read the product description carefully for more information about the specific characteristics of the items you intend to purchase. All WLROD – Roots of Denim products are handcrafted so small differences are allowed between the photos shown and the final product.

5.2. Prices and specifications of products are subject to alteration without prior notice. Despite every effort made by WLROD – Roots of Denim (“Winning Line, Lda.”) to keep all information up to date, some products may be priced incorrectly. For this reason, we check prices every time we process an order.

5.3. Validation of the purchase order of request presupposes that the “Purchaser” is aware of and accepts the Terms and Conditions from the site www.wlrod.com.

5.4. All data registered by WLROD – Roots of Denim (“Winning Line, Lda.”) constitute proof of the series of transactions made between the “Retailer” and the “Final Consumer”, being the responsibility of WLROD – Roots of Denim (“Winning Line, Lda.”) to file the electronic document containing the contract, and keep it accessible.

6. Client and User Obligations

6.1.Any visitor to the website www.wlrod.com is obliged to comply with and respect the present conditions, namely to observe the following obligations:

  • It is prohibited to introduce, store or disseminate the WLROD – Roots of Denim website contents which are defamatory, obscene, injurious, xenophobic and/or of any other type which violate the general principles of law and public order;
  • Keep and do not reveal your password for entering the site in order to prevent third parties from gaining access to your account and personal details;
  • Do not use false identities;
  • Keep your personal details and addresses up to date so that WLROD – Roots of Denim (“Winning Line, Lda.”) may process your orders correctly;

6.2. The “Final Consumer” is the sole responsible for the accuracy of the personal details given to WLROD – Roots of Denim (“Winning Line, Lda.”) and undertakes to communicate immediately any alteration via their Registration Account at www.wlrod.com.

6.3. WLROD – Roots of Denim (“Winning Line, Lda.”) absolves itself of any responsibility for possible delay or inability to process an order as a result of error or incomplete data communicated by the “Final Consumer”, particularly at the time of delivery.

7. Online ordering

7.1. the “User” has to have a valid and frequently-used email account with which to register as a customer of WLROD – Roots of Denim by completing the form available online. After having registered, the “Final Consumer” simply has to place in the virtual basket all the products that she or he intends to buy, following all the purchasing stages so that the transaction is completed successfully.
7.2. Ordering at www.wlrod.com is very easy:

  • Browse through the pages of the WLROD – Roots of Denim online store and find the products you would like to buy;
  • Add your chosen items to the Shopping Basket using the “Add to cart” button;
  • When you have chosen all the items you wish to buy, finalize the purchase by clicking on “Checkout”
  • Then, fill in your personal details on a simple form (take special care when filling in your address
  • Please select the shipping method carefully;
  • Then, select your payment method;
  • Review your order;
  • Proceed to payment confirming the order;
  • Finally, you will receive confirmation of your order via email;
  • As soon as your payment is confirmed, you only have to wait the number of days estimated for delivery of your items.

7.3. Once you have completed your purchase, you will receive an automatic email confirming your transaction. We suggest you download it or print a copy for future reference.
7.4. If the payment is not confirmed or if there is non-compliance with the Terms and Conditions, WLROD – Roots of Denim (“Winning Line, Lda.”) reserves the right not to accept your order, or to cancel it in whole or part, even after automatic confirmation.

8. Returns Policy

All products are individually identified with a security tag. If you wish to return a purchased product, do not remove the security tag or seal from the product, they must be send in their original package and they can not show any sign of use, neither missing any part of the purchased item.

After receiving the order, the “Purchaser” has 14 days to send the item. For that the “Purchaser” has to fill in the Return Form in that period of time.  IMPORTANT: When sending form you will receive an email that  must be printed, signed and sent with the item.

If you decide to return the purchased products, WLROD – Roots of Denim (Winning Line, Lda.) has the right not to accept their return if the security tag or seal is missing, or if the tags have been altered in relation to their original state, or damaged.

The return cost is at the client expenses, except items with manufacturing defect. The client must inform us the delivery cost.

After receiving all the returned products, at our facilities, we will deal with them within an average of a week. If the return is confirmed, you will be refunded by the total amount expended  using the same payment method.

 

9. Exchange Policy

All products are individually identified with a security tag. If you wish to exchange product, do not remove the security tag or seal from the product, they must be send in their original package and they can not show any sign of use, neither missing any part of the purchased item.

After receiving the order, the “Purchaser” has 14 days to send the item. For that the “Purchaser” has to fill in the Exchange Form in that period of time.
IMPORTANT: You’ll receive a copy by email that must be printed, signed and send with the item.
 If you decide to exchange any product, WLROD – Roots of Denim (Winning Line, Lda.) will be pleased to resend an equal item (different size or color) if stock available. If you wish to exchange for another product from our online store please contact us through (email a criar) and we will honored to find the best solution.
The return cost is at the client expenses. The exchanged item will be send by WLROD – Roots of denim (Winning Line, Lda.) expenses.

10. Availability of products and confirmation/cancellation of order

10.1. WLROD – Roots of Denim (“Winning line, Lda.”) will only process an order made by a customer after payment confirmation, so that WLROD – Roots of Denim (“Winning Line, Lda.”)  cannot guarantee the availability of items until the start of packaging.

10.2. On your order confirmation email you will find an estimated date for delivery of your products. Naturally, the time estimate for delivery may vary according to courier, weight package and the destination of your order.

10.3. WLROD – Roots of Denim (“Winning Line, Lda.”)  only ships orders during working days. For calculating order delivery time, weekends and public holidays are not included. Any delay in the delivery of items with regard to estimated dates given does not confer the right to compensation.

10.4. All orders placed on the website are subject to product availability. WLROD – Roots of Denim (“Winning Line, Lda.”) strives to ensure that all items for sale on the website are in stock. However, WLROD – Roots of Denim (“Winning Line, Lda.”) reserves the right not to accept any orders or to cancel confirmed orders for products which are no longer in stock. If a product is unavailable and/or out of stock, WLROD – Roots of Denim (“Winning Line, Lda.”)  will immediately inform the “Final Consumer” of the partial or total cancellation of their order. The purchaser then has the right to a refund of the amount paid. Whenever a product is sold out, please fill in the wait list so we may inform you as soon as it is already available.

11. Payment Condition 

11.1. All the payment methods are indicated at www.wlrod.com. We do not accept any other method of payment apart from those mentioned.

11.2. We urge you not to attempt to make payment by any other means than those specified at www.wlrod.com If you do so, WLROD – Roots of Denim (“Winning Line, Lda.”)  cannot be held responsible for the loss of payment, or any other damage that may result.

12. Security for all transactions at WLROD – Roots of Denim  online store

12.1. Although we use highly advanced encryption software, online payments are always subject to some risks, namely when the “User” does not take due precautions and does not assume due responsibility.

12.2. WLROD – Roots of Denim (“Winning Line, Lda.”)  cannot be held responsible for any damage resulting from the use of electronic means of communication, namely damage caused by failures or delays in the delivery of electronic messages, interception or manipulation of electronic communication by third parties or computer programmes used to communicate or transmit viruses.

13. Retention of title of products sold

WLROD – Roots of Denim (“Winning Line, Lda.”) retains the title to company products until it has received payment in full for all such products.

14. Prices

14.1. The prices displayed on the website www.wlrod.com contain/carry Valued Added Tax (VAT).

14.2. The total price specified in the final “checkout” menu includes taxes and delivery charges. Please transfer only the exact amount specified on the order confirmation and make a single transfer per order.

14.3. Delivery charges are calculated per order, and the exact delivery rate will depend on the country to which your order is delivered.

14.4. Prices are displayed in Euros and any changes made to the shipping country may influence prices, due to shipping costs.

15. Shipping 

WLROD – Roots of Denim (“Winning Line, Lda.”) delivers only to the following countries:

  • Portugal (*when to Madeira & Azores the buyer needs to check the specific shipping method at the cart page);
  • Spain (*the Balearic and Canary Islands have also a specific shipping method);
  • Germany; Austria; Belgium; Czech Republic; France; Greece; Hungary; Italy; Luxembourg; Netherlands; Republic of Ireland; Slovakia; Slovenia; Switzerland; United Kingdom; Denmark; Estonia; Finland; Lithuania; Norway; Poland; Sweden.

* If the buyer has already proceed to checkout and the shipping method used wasn’t the correct one, WLROD – Roots Of Denim (“Winning Line, Lda.”) will inform the Buyer with the value missing. If payment was already done, WLROD – Roots Of Denim (“Winning Line, Lda.”) will give all the payment details for the remaining value.

16. Delivery times
16.1. After your order has been registered and payment confirmed, WLROD – Roots of Denim (“Winning Line, Lda.”)  undertakes to dispatch the order and observe the following estimated delivery times:

  • In Portugal and Spain, within 3 working days.
  • In Madeira and the Azores, Balearic & Canary Islands between 5 and 15 working days (depending on the island)
  • In the European Union (except Portugal), approximately 5 to 10 working days (depending on the country).

16.2. WLROD – Roots of Denim (“Winning Line, Lda.”) shall not be responsible for non-compliance, or delay in compliance, of any delivery obligation caused by force majeure, that is an event, act or omission, out of its reasonable control.

17. Industrial and Intellectual Property

17.1. All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof and all other material on this website are the copyright of WLROD – Roots of Denim (“Winning Line, Lda.”).

17.2. You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than those noted above, modification, distribution.

17.3. Any reproduction or representation of all or part of the elements included on www.wlrod.com is strictly prohibited.

17.4. All brand names, product names and titles used on the website are trademarks or trade names of WLROD – Roots of Denim (“Winning Line, Lda.”)  or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as this may constitute an infringement of the holders’ rights.

17.5. Should you wish to use materials or information from this Website, you need to obtain a prior written consent from WLROD – Roots of Denim (“Winning Line, Lda.”).

18. Applicable Law

18.1. These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website wlrod.com or with any purchases on the Website shall be governed by Portuguese Law.

18.2. In case of dispute between the parties to this contract because of the interpretation of this General Terms and Conditions of Sale, WLROD – Roots of Denim (“Winning Line, Lda.”)  and the “Buyer” shall obtain a fair and appropriate settlement within sixty (60) days of the receipt of the notice addressed to the parties involved.

18.3 In the absence of friendly settlement, in accordance with the preceding paragraph, and in case of breach of these General Terms and Conditions of Sale, the competent jurisdiction will be the Civil Court of V.N. FAMALICÃO, with express waiver of any other.

19. WLROD – Roots of Denim (“Winning Line, Lda.”) right to vary these terms

WLROD – Roots of Denim (“Winning Line, Lda.”) has the right to revise and amend these Terms at any time. The “Buyer” will be subject to the policies and terms at the time of the order, unless any competent authority imposes any change to those policies.