Returns Policy

All products are individually identified with a security tag. If you wish to return a purchased product, do not remove the security tag or seal from the product, they must be send in their original package and they can not show any sign of use, neither missing any part of the purchased item.

After receiving the order, the “Purchaser” has 14 days to send the item. For that the “Purchaser” has to fill in the Return Form in that period of time.  IMPORTANT: When sending form you will receive an email that  must be printed, signed and sent with the item.

If you decide to return the purchased products, WLROD – Roots of Denim (Winning Line, Lda.) has the right not to accept their return if the security tag or seal is missing, or if the tags have been altered in relation to their original state, or damaged.

The return cost is at the client expenses, except items with manufacturing defect. The client must inform us the delivery cost.

After receiving all the returned products, at our facilities, we will deal with them within an average of a week. If the return is confirmed, you will be refunded by the total amount expended  using the same payment method.