All products are individually identified with a security tag. If you wish to exchange product, do not remove the security tag or seal from the product, they must be send in their original package and they can not show any sign of use, neither missing any part of the purchased item.
After receiving the order, the “Purchaser” has 14 days to send the item. For that the “Purchaser” has to fill in the Exchange Form in that period of time.
IMPORTANT: You’ll receive a copy by email that must be printed, signed and send with the item.
If you decide to exchange any product, WLROD – Roots of Denim (Winning Line, Lda.) will be pleased to resend an equal item (different size or color) if stock available. If you wish to exchange for another product from our online store please contact us through (email a criar) and we will honored to find the best solution.
The return cost is at the client expenses. The exchanged item will be send by WLROD – Roots of denim (Winning Line, Lda.) expenses.